Delivery

• In most cases, Zellbury delivers your orders the next business day if you place your order before 6 PM, or the day after tomorrow if you place your order after 6 PM.
• Delivery timeline is 3-5 business days depending on your location and the courier partner. This applies only if the order is being delivered from another city.
• We offer delivery services in more than 380 cities across Pakistan.
• There is no shipping charge on orders above Rs 3500. Orders below Rs 3500, or split orders, will be charged Rs 200 each.
• Shipping charges are displayed separately on the check-out page.
• Our logistics partners do not operate on Sundays and National Holidays. Orders will be shipped and delivered next working day.
• We make two delivery attempts; please ensure your address is complete (House No, Street, Area, and Nearest Landmark)
• Only accept orders that appear in ZELLBURY branded flyers & refuse those that are opened or tampered with.

Exchange

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers

• ZELLBURY return & exchange policy gives you the option to return or exchange items through the same ZELLBURY outlet it was purchased/dispatched for any reason within 30 days of delivery.
• Customer must have sales invoice slip & the product must be returned in its original packaging and must not be worn, washed, damaged, altered, or have stains, odor, or missing labels/tags.
• Return or Exchange policy is not applicable on discounted products.
• The complaint must be registered by contacting customer service from our website, indicating the item(s) you would like to return and the reason.

Refund

You may return most new, unopened items within 30 days of delivery for a full amount of voucher.

A “refund” may only be issued if:

• Refunds will be initiated only in the form of vouchers only. We do not offer cash refunds.
• The item(s) does not match the original specifications of the product. The shipment has been delayed due to force majeure conditions.
• Refund is not applicable on factory outlets & discounted items.
• Refunds cannot be issued from our retail stores.

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