Once your order is completed, you will receive an sms/notification for the confirmation of order placement. You will be provided with the order number, details of the order, and the amount that you have to pay. For any concerns please call +922138402072 or email customer.care@zellbury.com

Once the order is placed and it got confirmed customers can check the status of their order from the website with the order number

No, to avoid any confusion we do not take orders on calls. In case you need any assistance in placing an order, please contact us via email customer.care@zellbury.com and we’ll assist you with any issues in placing the order.

Unfortunately, once the order is placed, you won’t be able to add more items. You can place a new order for the items you missed out on adding.

Once you have placed an order, the details of your order populate in your ‘My Orders’. You can cancel the order within 30 minutes from the time the order is placed. The cancel option will disappear once the time is lapsed. and afterwards, you can't cancel the order

The payment options we support are: Credit Card, Debit Card, Loyalty Points

There are no hidden charges. The prices shown against each product are the final price which you will pay only except the delivery charges

If you have canceled the order within the timeframe your payment will be refunded within 3 business days.
If time is lapsed and you refuse the order or request for the cancellation then in that case payment will not be refunded

We regret the inconvenience caused due to order cancellation. Your order may have been canceled due to any of the following reasons:
If the product is sold out completely or Inaccuracies or errors in pricing information /p

Once the order is placed and it got confirmed customers can track the status of their order from the website with the order number

Orders placed before 6 PM will be delivered the next day. Orders placed after 6 PM will be delivered next to next day.
Courier partner delivery timeline is 3-5 days.
Depending on your location, delivery time varies and is displayed on the checkout page /p

The reasons why you would have partially received the order could be:.
We shipped out your items in two different shipments. The other would still be in transit.
The stock for the remaining items was not available in the same store and we arranged the product from one of our stores./p

The delivery charges on our website are mentioned under the checkout page. Our website offers free shipping on orders above PKR 3500./p

We understand that you can’t wait at your delivery address all the time, and that is exactly why we try to attempt to deliver your order as soon as possible. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements./p

Currently we do not deliver orders internationally. You can make a purchase from anywhere in the world using Pakistani currency as mode of payment as long as the shipping address is within Pakistan./p

It'a an unlikely event you find a damaged or missing product in your order, please click pictures of the product and share with us via a complaint form. We’ll take that up with our logistics partner and will help you with regards to it./p

In case you’re not available sometimes, the delivery partner hands over the order to the neighbor or the entry security guard of your designated location. Please check if the delivery is made to them. In case it is not, please drop us a message and we’ll investigate the issue with our logistics partner./p

Once you’ve placed your order with us, and it’s been accepted, you won’t be able to change the delivery address/cell phone number on your order. This is because a courier may have already been assigned. We don’t want you to miss out, so before placing an order in the future, please double-check your delivery address/cell phone number./p

Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you can always the return product back as per our return policy under 30 days no questions asked returns./p

In COD & Online payment orders Billing Address is not required we only require your Shipping Address which will be the address you want your order delivered.
To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ section on the checkout page./p

You can request a return of the product(s) within 30 days from the date of delivery in case you are not satisfied with the purchase.
Reverse pick-up will be done from our side wherever feasible & we do not charge any additional handling fee for returns. You just need to contact us from one of our channels to arrange for reverse pickup.
In extreme circumstances, you may be asked to self-drop the products at the courier station if a reverse pickup facility is not available in your area.
The product must be returned in original packaging/box unworn, unwashed, undamaged, and unaltered with all brand and product labels/tags as it was sent. Return will not be accepted if the product tags are removed or missing.

Note: Shipping / Delivery charges are non-refundable./p

You will not be able to return the product in the following conditions:

If the return window of 30 days is over
If the product is discounted can not be returned
If the customer does not have product labels/tags, sales invoice slip & Items aren't in their original packaging/box worn, washed, and altered /p

If you want to return a product, you need to contact customer support first. They will create a return request for the product, and then assign a courier partner to pick it up from your doorstep.
Once the courier partner arrives, you can hand over the product for return. /p

Usually, the products will be picked up from your address within 5-7 business days after the return request is initiated. In case of any delays or issues, please contact us we’ll be happy to help. /p

Yes, you can exchnage the product from your nearest ZELLBURY outlet. /p

No. You can not return the product to any offline stores. Please follow the steps mentioned in the FAQs to initiate the return from your online account and hand it over to the assigned pickup courier. /p

Your refund initiated within 1-3 business days after the successful delivery of your reverse pickup at the Zellbury outlet./p

You can contact customer care to cancel your reverse pick-up request./p

The pick up can be done where the order was delivered to you only, changing the location is not possible./p

You will get the refund in the form of voucher wihch you will get on your registered number and email./p

Yes, If your cancellation request is processed before the order is dispatch, the amount will be refunded.
If the order is already dispatched, we will accept your returns request but refunds won't be issued. /

Enter the voucher code into the ‘Discount Code” field at checkout to apply it to your order.
Coupons can be issued for a particular amount or a discount percentage.
If your order amount (including shipping charges) exceeds the coupon amount, the additional amount can be paid through COD or Credit Card.
Please read the terms & conditions for the coupon code carefully. Coupon codes can only be redeemed online using the same email ID, upon which the coupon has been issued.
This coupon code is valid for one time usage only i.e. if you do not use the full coupon amount, it cannot be re-issued or extended./p

In case you are unable to use a voucher on Zellbry website, please contact us via email with the following details and we’ll help you with it:

Voucher Code
Screenshot of the voucher error /p

Yes, you will receive the same product that is shown on the website however the actual product color may vary slightly from the images shown as every mobile display has a different capability to display colors. /p

Yes, If there is a price discrepancy between the website and the garment tag, the price on the website is the correct one. /p

Every product has a size chart available on the product page so that our customers can find the right size for their products. If you are still having doubts, contact our Customer Care team. /p

To find out if an item is available on the Zellbury website you can simply enter the SKU number into the search bar on our website to see the availablity. /p

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information. /p

We are in talks with multiple payment providers to provide a frictionless shopping experience to our loyal customers.

Cash on Delivery
Credit / Debit Cards (Visa/ Mastercard/UnionPay/ PayPak) - In Process
Easypaisa Wallet - In Process
Alfa Wallet - In Process
Keenu Wallet - In Process
HBL Net Banking - In Process /p

In case of payment failure, please verify if the payment information you have entered is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. Please contact your issuer bank for any further inquiries regarding payment failure.
You can also email us at customer.care@zellbury.com or call us at +922138402072 with your order number for the status of your payment./p

No, you need to pay the full amount in cash once your order is at your doorstep.
For COD orders of a large amount, our Customer Care team may contact you for verification and ask you to process 50% amount before your order is dispatched. /p

We will only accept cash if you opted Cash On Delivery payment method for your current order./p