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Introduction

Introduction

BaadMay is a Shariah-compliant Buy Now, Pay Later service that lets you shop from top Pakistani brands like Zellbury with ease. Enjoy flexible, interest-free installment plans, instant approvals, and a credit limit of up to Rs. 15,000—making your shopping experience simple and convenient.

Introduction

Shariah Compliance

BaadMay is 100% Shariah Compliant, certified by one of Pakistan's most respected firms: Alhamd Shariah Advisory Services Private Limited registered with the SECP under Islamic Finance Department (SECP/IFD/SA/046).

Notable clients of Alhamd Shariah Advisory Services include but are not limited to UBL Ameen Bank, Pakistan Stock Exchange, Arif Habib Dolmen, Habib Metro Modaraba, ORIX Leasing, TCF, Lucky Cement, and more.

The Shariah Compliance Certificate can be viewed here.

Buy Now Pay Later - FAQ

Get Ready to Pay via BaadMay

BaadMay is a Shariah-compliant Buy Now, Pay Later service that enables you to shop conveniently at Zellbury, the leading Pakistani brand.

Before you select BaadMay, here are a few things you must take note of:

  • All new users have a shopping limit of Rs. 15,000. Returning users can log into the BaadMay app on their mobile device to check their shopping limits.
  • Minimum order value to make a transaction with BaadMay is Rs. 1,000.
  • Before you make a transaction, please check you are using:
    • A card issued by a valid Pakistani bank or a Visa/Mastercard.
    • Virtual cards or those issued by digital apps (e.g: Nayapay, Sadapay, Easypaisa, Jazzcash) are not accepted. UnionPay and PayPak cards are also not supported.
  • This payment option is not available for Cash on Delivery (COD) orders.
  • Ensure your card has sufficient balance to complete the transaction, or add funds to your account if needed.
  • Make sure your card is activated for online transactions. If not, contact your bank to activate it before proceeding.
  • For any questions or concerns regarding using BaadMay, feel free to contact BaadMay Customer Support at 03041113135 or email us at support@baadmay.com

How do I pay with BaadMay?

If you already have a BaadMay account, choose BaadMay at checkout page and follow these easy steps to complete your payment:

  • On the checkout page, select BaadMay as your payment method. You will be redirected to BaadMay’s Web App.
  • New users will need to provide their name, phone number, and CNIC. Returning users can log in with their phone number and T-PIN.
  • Review your invoice, payment plan, installment amounts, and the dates when payments will be charged. The 1st installment will be paid at the time of purchase.
  • Add a credit or debit card as your payment method to proceed.
  • Once all the information is correct and reviewed, enter your T-PIN to confirm the payment, and you’re all set to place order!

What types of cards are accepted for transactions with BaadMay?

BaadMay accepts the following types of cards for transactions:

  • Cards issued by valid Pakistani banks.
  • Visa and Mastercard.
    Note:
  • Virtual cards or those issued by digital apps such as Nayapay, Sadapay, Easypaisa, Jazzcash, etc. are not accepted. UnionPay and PayPak cards are also not supported.
  • Please ensure your card has sufficient balance to carry out the transaction, or add funds to your account to complete the transaction.

How do I make a payment?

  • The first payment is charged immediately upon purchase, and all future payments are set to auto-pay with a flexible payment date plan.
  • Future payments are processed monthly under a split installment schedule unless there is an issue with your card.
  • Reminders for overdue installments are sent via the BaadMay app to notify customers.
  • For information on payments, payment history, or purchase limits, check the "Purchases" tab in the BaadMay app.

How can I confirm that my purchase has been approved?

  • BaadMay provides instant approval for all payments.
  • If your payment is declined, check the provided details or contact BaadMay Customer Support for further assistance at BaadMay Customer Support.

Can I use both my debit and credit cards for an installment plan?

  • Yes, customers can use both debit and credit cards for the installment plan.

What should I do if I'm unable to pay my installment on time or need to change the payment date?

  • If you are unable to make a payment on time, contact BaadMay Customer Care for assistance before your next payment is due. You can reach BaadMay at:
  • If your payment is overdue, you will not be able to make any new transactions via BaadMay until the outstanding balance is cleared.

Will the amount be refunded if I cancel or return my order?

  • If your cancellation request is received before the order is dispatched, the amount will be refunded.
  • If the order is already dispatched, we will accept your return request, but refunds will not be issued.

What is the process for returning or exchanging faulty products?

  • Returns require the sales invoice and original packaging. You can return or exchange faulty products within 30 days of delivery.
  • Products must be unused, unwashed, undamaged, and include all original tags.
  • Register your complaint via customer service on our website, specifying the item(s) and reason for return.

Who is eligible to make purchases with BaadMay?

  • Everyone is welcome to make any purchase with the BaadMay service at Zellbury.

Will I receive a refund for the service fee and installment amount if I cancel my BNPL order?

  • If the customer cancels the order, the service fee is non-refundable.
  • If Zellbury cancels the order due to out-of-stock items or unforeseen events, the total amount paid, including the service fee, will be refunded.

What are the benefits of downloading the BaadMay app?

  • View the history of all your purchases.
  • Check upcoming dates for all your pending installments.
  • View your current shopping limit.
  • Enjoy exclusive perks of a higher balance by increasing your shopping limit.
  • Pay early or a pending installment at your ease.

You can download the BaadMay app to explore more: BaadMay

What are the service charges for Buy Now Pay Later?

  • Buy Now Pay Later service charges are 15%, ensuring transparency and flexibility in managing your finances. You will be informed of these charges before finalizing your order on the application.

What is the maximum credit limit offered by BaadMay?

  • BaadMay offers eligible customers a credit limit of up to 15,000 rupees, empowering you with greater purchasing power to shop conveniently and within your means.