Return, Exchange & Refund

Return

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers.
  • Article(s) purchased online or in-store are eligible for a return within 30 days of delivery or purchase.
  • Customer must have a sales invoice slip & Items must be returned in their original packaging/box unworn, unwashed, undamaged, and unaltered with all brand and product labels/tags.
  • The return policy does not apply to discounted products.
  • Fragrances are non-returnable.
  • ZELLBURY will cover return shipping costs only if the delivered item is damaged, defective, or incorrect. For all other return requests, the customer is responsible for the return shipping charges.
  • The Complaint must be registered by contacting Customer Care from our website, indicating the item(s) you would like to return and the reason.
  • Online purchased item cannot be returned to any Zellbury outlet.

Exchange

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the exchange process super easy for our customers:

  • Article(s) purchased online or in-store are eligible for exchange within 30 days of delivery or purchase.
  • Customer must have sales invoice slip & Items must be in their original packaging/box unworn, unwashed, undamaged, and unaltered with all brand and product labels/tags. 
  • Exchange policy is not applicable on discounted products.
  • Fragrances are non-exchangeable.
  • The Complaint must be registered by contacting Customer Service from our website, indicating the item(s) you would like to exchange and the reason.

 Refund

You may return most new, unopened items within 30 days of delivery for a full amount of voucher. 

A “refund” may only be issued if:

  • Refunds will be initiated in the form of vouchers only. We do not offer cash refunds.
  • The item(s) does not match the original specifications of the product. The shipment has been delayed due to force majeure conditions.
  • Refund is not applicable on factory outlets & discounted items.
  • Refunds cannot be issued from our retail stores.