FAQs
How do I know my order is confirmed?
Once your order is completed, you will receive an SMS/notification for the confirmation of order placement. You will be provided with the order number, details of the order, and the amount that you have to pay. For any concerns please call +922138402072 or email customer.care@zellbury.com
How to check current status of my order?
Once the order is placed and it got confirmed customers can check the status of their order from the website with the order number
Do you take orders on phone calls?
No, to avoid any confusion we do not take orders on calls. In case you need any assistance in placing an order, please contact us via email customer.care@zellbury.com and we’ll assist you with any issues in placing the order.
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items. You can place a new order for the items you missed out on adding.
How can I cancel my order?
Once you have placed an order, the details of your order populate in your ‘My Orders’. You can cancel the order within 30 minutes from the time the order is placed. The cancel option will disappear once the time is lapsed. and afterwards, you can't cancel the order
What all payments methods accepted?
The payment options we support are: Credit Card, Debit Card, Loyalty Points
Are there any hidden charges or additional charges I pay?
There are no hidden charges. The prices shown against each product are the final price which you will pay only except the delivery charges
What happens to my payment if I cancelled the order?"
If you have cancelled the order within the timeframe your payment will be refunded within 3 business days.
If time is lapsed and you refuse the order or request for the cancellation then in that case payment will not be refunded
Why was my order cancelled by Zellbury?
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
If the product is sold out completely
Inaccuracies or errors in pricing information.
How can I track my order?
Once the order is placed and it got confirmed customers can track the status of their order from the website with the order number
What is the estimated delivery time?
"The estimated delivery timeline is 5-7 business days, excluding holidays.
Delivery times may vary based on your location and courier partner."
Why did I receive only part of my order?
"The reasons why you would have partially received the order could be:
We shipped out your items in two different shipments. The other would still be in transit. The stock for the remaining items was not available in the same store and we arranged the product from one of our Zellbury stores to complete your expectations."
